Top 3,862 Reviews From Legit State Farm Auto Insurance Buyers (2024)

Customer ServiceCoveragePriceStaff

Steven D from downtown Philadelphia. State Farm is amazing. I had received Beth's response the same day I sent for it. Without ever speaking with me. Beth sent me the email with a quote that was excellent. I mean I wasn't expecting to save all that I have after getting hammered by my last insurance company almost half no kidding and Beth was very kind courteous and professional answering anything I asked her in detail. Beth made getting insurance fun.. Thanks Beth and state farm.

Staff

My State Farm agent is Brad Sutter in Schaumburg Illinois. Not only is he awesome but his staff was fantastic when I needed them. Brad handles not only my autos, but he takes care of my 2 sons as well. Because of that I had him also take care of some Life Insurance for me. I would strongly recommend Brad and his staff for any of your insurance needs.

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Claims HandlingOnline & AppStaff

Within a few hours, someone called me from State Farm to make sure I was okay and to ask if I needed any clarification or help navigating the app. She was caring and easy to talk to. I also love my agent, Bob **, and his whole team. They have always been there to discuss things with, to make good decisions with, and to support whatever I choose to do. I have never felt taken advantage of. I plan to stay with State Farm for as long as this is the case.

Customer ServiceCoverageStaff

We have done business with Chris Tulloch for several years and he is always very honest and quick to respond. He goes above and beyond to make certain we have the coverage needed and understand all of our options! You could not ask for a more trustworthy Agent on your side!

Staff

Canceled my insurance for one of my car in May because I sold it. We are in July now. Still didn't get my refund of $818.80. Contacted them many times. Also my agent did but it seems like is not working. They say was going to take 9 days. It's been more than 2 months. HORRIBLE.

Customer ServiceClaims Handling

State Farm has held my vehicle hostage for a month refusing to either pay the repairs or total the vehicle. There is no customer service, no communication to speak of, and they lie at every junction when they do communicate. They held $2k they owed for a separate claim for 2 months with no communication before finally paying it under threat of lawsuit. Do not do business with this trash company for any reason.

Customer ServiceStaff

Furthermore, State Farm stopped returning our calls for a week and the online portal they "set up" for us did not work. Early on when they were returning calls, they also would only call my sister back, which seemed sexist to only want to speak with the female. State Farm is an extremely dishonest company that only cares about its bottom line and will go to all lengths not to pay their fair share.

Customer ServiceStaff

The experience that I have had with the corporate office and local offices has been a total nightmare from beginning to end. Calls are not returned, the office staff pose on the phone as the owner/ agent. Very unprofessional. The corporate office is terrible. They only want to send you back to the local agent even after you describe the insufficient and awful experience you have had. State Farm allows their corporate customer service agents men and women to be huffy, pushy and one even raised his voice to me. STAY AWAY. TRY ALLSTATE. I SHOULD HAVE NEVER SWITCHED JUST TO SAVE A FEW DOLLARS. State Farm phone customer service agents have a cold, accusing attitude.

Coverage

State Farm Insurance is the worst company ever, they will review your policy when it's time for renewal and drop you like a ball, whether homeowners insurance or car insurance. You cannot have one accident, or issue in your home. Save yourself the headaches of having to search for insurance when State Farm sends you that notice of not renewing your insurance for car or home, or both. Yes, they have lower premiums, but at the cost of dropping you when things go sour, not worth getting any insurance with them!

I don't know why they are rated so high. They do not stand behind their mission statement. They do not like to pay period! They care more about their reputation than doing the right thing. Don't get it...