State Farm Auto Insurance Review | Reviews, Ratings & Complaints (2024)

Customers who comment about State Farm are generally happy with their agents and praise them for their individual attention and responsiveness. Critical comments focus on the way the company handles claims, occasionally loses paperwork, and is slow to respond.

B

I have had a terrible experience with State Farm Auto insurance and like so many people have said, cannot understand why they have such a high rating. I was hit by a motorcycle that ran a red light and the motorcycle when into the front windshield and over the car. The car was not drivable and the initial estimate for repair was $7400 before the car was broken down in the shop. I know nothing about cars but I knew that all the dents on the top of the car as well as the entire windshield and the front right end and wheel well were badly damaged. I thought this number was low. So the shop began the break down and added another $4000 to the estimate. Long story short, 3 months later the... Read More

After 30+ years they dumped me for to many claims, I have several drivers in my house one hit a dog and the other was young and got waved out and was hit. Used the roadside assistance oops you pay for it but you can't use it. So we have been dumped they will keep my house and my one car because it's guarantee for renewal but the rest are being dumped. They think I will keep one of my 7 cars with them and my house. They are smoking too much crack these days. Been stabbed in the back.

W

The Drive Safe and Save is a joke. I have a pickup truck that sits almost of the time. Maybe gets driven 100 miles a year. Here is what I did. I removed the transmitter from the truck and put it in my pocket as I walk two miles every day. My rating for accelerating is C+ and braking is C. Turns are A and B+. Accelerating C+. Give me a break! I notice that on my car the discount stays pretty much good until I get near my renewal and then the discount drops off to down below $10.

G

We have had State Farm bundling everything since we were married 50 years ago. I think this insurance is as good as your agent. A good agent is an advocate for the client. I have never seen my current agent but she had a very competent & customer savvy front person. Since that person left after about 10 years, I am very disappointed. Nobody reviews my insurance or finds the discounts for us. I have to initiate and even when they are applied the rates still increase. I am thinking of looking at Shelter Insurance where the girl who was so customer friendly went. How often are the agents claiming credit that their staff deserves?

D

Perhaps we were spoiled by Country Companies, which was both less expensive and more responsive when we had a claim, but after deciding to try State Farm for a couple of years, we have now moved on. SF provided by a significant margin the worst claim experience my wife and I have ever encountered: On 11/25/2017 another car ran into the side of ours when we were stopped at a stop sign. Liability on the part of the other driver was established at the scene (SF later acknowledged that that was never in question). Our car couldn't be driven, so we incurred a $40 cab fare to get home, and I paid the $500 deductible when we picked the car up from the body shop. (With Country Companies, our... Read More

I have been with SF for 1 1/2 years. I like to pay one yr. full, as I did in 4/18. Home ins. and Auto. I just got a bill for $70 saying due in the beginning of Nov. ??????? I've already paid for the Year. The agent made a note saying it was paid for . I've had a terrible time with their book work. I got an email a while saying if you pay a year in advance you'd get a discount, my agent knew nothing about that, still have the mail.

Been insured with State Farm for over 27 years on homes and autos. I moved from Indiana to Florida almost 3 yrs ago...my rates have increased 5-10% every 6 months since moving to Florida, whereas I barely had even a $3 increase each YEAR, if any at all on the same vehicle, while living in Indiana. I believe agents, and their greediness, have A LOT to do with any insurance experience. I used the roadside assistance coverage for the first time in those 27 yrs and the experience was painless...I’ll never change another tire myself again, as the cost of coverage is pennies!

L

State Farm is a rip off company you will pay more in premiums and will not get it back in return. The sad part is I finally found an Agent who is really good and that I like and his office staff is great in helping you. But SF as a whole sucks. Experience a total loss on February 22, 2018 they called finance company for payoff and were told that this payoff quote was good for a certain date. Also I had a refund coming from the extended warranty that I cancelled after the loss. SF waited and was holding the payoff check and just sent it last week finance company received it today 3/28/18. So you know what happen well they did not payoff the car in the allotted amount of time before... Read More

J

Unfortunately I had a horrible experience with a representative on the phone named Mary/Maria because she had a horrible attitude and was simply not willing to help me. I don’t understand why she had to be so rude? Does she not realize people are normally calling because something bad has happened to them (loss in family, car accident, etc. ) she should learn to control her tone and gain professionalism in order to represent this company.

The agent we worked with are awesome , but the company is not. We had one accident and one comprehensive claim, someone put the comprehensive one as at-fault. So they rate us bad risk and would renew us. I have been asked them the reason , but they just said that would not renew us. When I was looking for new insurance company , the new agent I talked to, held someone in StateFarm, finally they correct our record , they put comprehensive one as at-fault!!!! Don't mess up our records. We are not bad apple, someone in the company is.