Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Queens come from postal codes 11375, 11377, 11354, 11103, 11385, 11373, 11372 and 11356.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 277,444 ratings
Thank you!
Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Spectrum
Spectrum is having issues since 12:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, Port Morris, The Bronx, Queens, Hoboken, Jersey City, West Hempstead, Union City, North Bergen, Lawrence, Fort Lee, West New York, Lynbrook and Secaucus.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Internet | |
| Brooklyn | Internet | |
| Brooklyn | Internet | |
| Brooklyn | Wi-fi | |
| Brooklyn | Internet | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
- Cam (@CameronMoura) reported fromBrooklyn, New York
@Ask_Spectrum please fix internet issues in Brooklyn 11211 this weekend ! Cannot deal with another workday with no internet !
- Andy (@ad454) reported fromBrooklyn, New York
@GetSpectrum internet has been down at my place in Brooklyn for 2 hours #smfh
- Julie Farin (@JulieFarin) reported fromManhattan, New York
@Ask_Spectrum That's all I wanted to hear. An acknowledgement that there was a citywide problem last night. Why it took 3 messages, I don't know.
- Tony Akio Cohen (@CelluloidSimple) reported fromBrooklyn, New York
@Ask_Spectrum I did, they put in a file but they wouldn’t give me an email or anyone to speak to so there was no where to go so now I’m going to social media to see if you can find someone or anyone who can help with this matter.
- Julie Farin (@JulieFarin) reported fromManhattan, New York
@Ask_Spectrum It wasn't just my television that had this problem tonight with the broadcast.
- Miss Optimus Prime (@lauraleeTRB) reported fromManhattan, New York
@NoahMallin @Ask_Spectrum Lmaooo why did I say that exact thing. Riots, fires, bad cops, no pool, now no cable. It is 1990 indeed.
- Jennifer Nicole (@Jensayss) reported fromBrooklyn, New York
@Ask_Spectrum There’s nothing to look into. We just got off the phone and the brand new modem we were sent is the problem. It’s not getting a connection from the wall.
- AnarchyA2K (@AnarchyA2K) reported fromManhattan, New York
@GetSpectrum 2 days of non stop calling and I am FINALLY finding out that there was miscommunication with my modem at 1:36 pm EST. I spoke to 5 different representatives yesterday that told me everything was FINE from their end.. it’s now 6:07 am. You guys have been the worst.
- Walter Tillman (@wdtillman) reported fromManhattan, New York
Hey, @GetSpectrum your internet is down in Hamilton Heights.
- Jason F (@caffeinezx) reported fromBrooklyn, New York
I updated my @GetSpectrum plan and they cancelled my service and didn’t send me a new cable box. Now their dude whose supposed to bring me one is absolutely going to be late. Good job guys. Absolute failure!
- Bill McBain (@mcbill) reported fromBrooklyn, New York
@Ask_Spectrum All good. Restarted box. Took a bit to come back, but service back to normal.
- Laura (@lauragraceke) reported fromBrooklyn, New York
@Ask_Spectrum @chrislhayes I have the same issue in Brooklyn! 11201; nothing all day and can’t get ahold of anyone. We’re all trying to work from home— when will the issue be restored (the call lone keepschanging estimates)/I am not paying for service today!!!
- Michelle Orman (@Michelle_Orman) reported fromBrooklyn, New York
@Ask_Spectrum service at 11201 hasn’t been working since last night. I need to work today! From here, obviously!
- Aliza Loewy Marlin (@aliza_stern) reported fromManhattan, New York
@Ask_Spectrum Service pixelated and disrupted in NYC. Coverage is far too important to miss especially given your service fees. Please provide frequent updates
- Mike McGuire (@MikeMcGuire79) reported fromQueens, New York
And here we go again, garbage service from @GetSpectrum @Ask_Spectrum No cable, no internet, NO INFO FROM SPECTRUM. Boy, will my allies in Albany be hearing from me the next time Spectrum goes before the PSC looking for more money. @NYGovCuomo @CarlEHeastie @AndreaSCousins
- josh (@NFSJoshh) reported fromQueens, New York
@GetSpectrum @Ask_Spectrum you guys disappoint me everyday pay 200 a month for 1K 1K for you guys to provide me the sh*ttiest service ever
- D.Lora✪ (@thesolomind) reported fromManhattan, New York
@Ask_Spectrum service is so trash smh
- Jhovani Cuadros (@JhovaniCuadros) reported fromBrooklyn, New York
@Ask_Spectrum I was able to confirm with support that a temporary issue took my network down but seems like the issue is resolved and I'm back online, thanks!
- Anthony Malandra (@Malandander212) reported fromManhattan, New York
@chrislhayes @Ask_Spectrum They claim to have sent me a new modem. Never received it. Called, and they said not sure when it will arrive, but my internet will be disconnected on 6/21 without the new modem...
- BOLOGNA STRONG bad emails (@SpectacOptical) reported fromBrooklyn, New York
@Ask_Spectrum wifi down 11211
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Nofeelingz_queenin (@Thenonofeelz2) reported
@Ask_Spectrum @JoVanLuv Are you guys experiencing outages? This is horrible for customers working from home. I was cut off with three customers.
- Janice lin. (@Janilinderpoo) reported
Farmland now may be tainted... 20 million acres!!!! Wtf.Source TWC.
- Space Coast Skies (@SpaceCoastSkies) reported
Another @Ask_Spectrum WIFI outage.
- IVY LEAGUE TRAVY (@notivytravy1) reported
Hilarious that @GetSpectrum has the audacity to charge me $130 in the middle of a 2 day outage. Turn my **** back on now
- xcalleigh (@xcalleigh) reported
@Ask_Spectrum Done. Please help.
- judy 🏴 (@imanndinaa) reported
i hope ill never go through the phase again twc
- Sara Jane La Liberté Mäki (@SaraJaneMaki) reported
Meant to tag @Ask_Spectrum "offers participants a discount of up to $30/month on their internet bill, meaning they’ll effectively get free service".... where is this, exactly?
- IVY LEAGUE TRAVY (@notivytravy1) reported
@Ask_Spectrum No. I will dm you the info and you will tell me there is an outage in my area. I already know that. Just fix it
- That Dak Pack😮💨 (@ThatDakPack) reported
Just got word that the homies ain’t messing w @GetSpectrum because they’re services are terrible. Glad I know now
- Lexii Afterlife (@Lexii_Afterlife) reported
@Ask_Spectrum Whats causing the outage in the La Crosse/Minneapolis area? The storms passed a long time ago and they weren't all that bad
